Privacy policy

Zynka Print assistant

Guided answers come from the information published on this website. Zynka does not record the conversation; it remains temporarily in the open page. If AI mode is enabled and indicated in the assistant, your message and up to six previous exchanges (your questions and the assistant’s replies, within a length limit) are sent to the OpenAI API to write a response suited to the conversation. Replies are AI-generated and may contain errors. Avoid entering personal data in the conversation; use the forms for contact details. Technical request-limit counters do not contain messages: they use an identifier derived from the IP address and renewed every hour. Expired counters are removed the next time AI is used.

API response storage is disabled. The provider may nevertheless retain abuse-monitoring logs for up to 30 days depending on its configuration. See OpenAI’s API data information. A contact enquiry is only sent through the relevant form action.

Data controller

ZYNKA, 10 avenue de Berlincan, 33160 Saint-Médard-en-Jalles, France. Contact : contact@zynkaprint.com.

Data and purposes

When you contact Zynka by e-mail, telephone, WhatsApp or through the enquiry, purchase or wall-project forms, you may provide your identity, contact details, company, wall dimensions, project description and photos or documents. This data is used to answer your request, assess feasibility, prepare a quotation and visual proposals, arrange a demonstration or provide commercial follow-up.

Forms and uploaded files

The enquiry, machine-purchase and wall-project forms save the information you choose to submit on the website, together with files attached to wall projects. A reference confirms that the submission has been saved. These items can only be viewed in Zynka’s private area. Contact details entered in these forms are not sent to the AI to generate a reply.

Email follow-up

The website prepares an acknowledgement of your enquiry and a notification for Zynka. Sending requires the email service to be activated. When activated, Resend processes the recipient address and the content needed for delivery; the website stores delivery status in Zynka’s private area. If your email is forwarded to the automatic assistant, its content may be used by the OpenAI API to draft a reply. Attachments are not analysed by this assistant. Automatic replies are labelled and you can request a human response. Incoming messages and prepared replies are kept in the private area to follow up on your enquiry.

Legal basis and recipients

Processing is based on pre-contractual steps requested by the prospect and Zynka’s legitimate interest in answering enquiries. Information is intended for authorised Zynka personnel. It is shared with a partner operator only after the project has been approved and with the customer’s agreement. It is shared with GRENKE LOCATION SAS only when you explicitly request a financing review and after appropriate information.

Retention period

Prospecting information is kept for the time needed to process the request and for no more than three years after the last contact, unless a legal obligation or contractual relationship requires a different period.

Your rights

You may request access, rectification, erasure or restriction, or object to the processing of your data, by writing to contact@zynkaprint.com. You may also lodge a complaint with the French data protection authority, the CNIL.

Cookies and analytics

Zynka has not added advertising or audience measurement tools to this version. The hosting platform may nevertheless use technical elements required for security and operation of the service.